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Best Response - How do I contact UM?
Find the right contact
Not sure who to contact? Start here. The best contact depends on what you need help with.
Registration, transcripts, or enrolment
Contact the Registrar's Office if you need help with registering for classes, transcripts, enrolment verification, tuition, fees, or general student records.
- Join the virtual queue - Registrar's Office waitwell
- Email us your question
- Call 204-474-9420
- If you have Transcript inquiries reach out to Transcripts@umanitoba.ca.
Payments
Contact Student Accounting if you have questions about tuition and fee payments, refunds, or your student account balance.
- StudentPayment@umanitoba.ca
- 204-474-8716
Choosing courses or program requirements
Contact your faculty's academic advisor for help with course selection, degree planning, or program requirements.
Technical help (Aurora, UM Learn, passwords)
Contact the IST Help Desk if you are having trouble logging in, accessing Aurora or UM Learn, or resetting your password.
- Check the status of your open ticket.
- Call Monday to Friday, 8 a.m. to 8 p.m. 204-474-8600
- Online chat - use the 'Chat with us!' button for a faster response via text or call.
IST Service Desk walk-in service
123 Fletcher Argue, University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.Join the queue: Fort Garry WaitWell
230 Neil John Maclean Library, University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m., Join the queue: Bannatyne WaitWell
Convocation and graduation
Contact the Convocation team for questions about ceremonies, tickets, or graduation details.
Graduation.Convocation@umanitoba.ca
Still not sure?
If you're not sure where your question fits:
- Start with Ask UManitoba's top 10 answers.
Quick tips
- Use Ask UMB for quick answers anytime
- Join the Registrar?s Office virtual queue for real-time support
- Check your UM student email for important updates before reaching out
